Effective date: November 13, 2026
Welcome to Dreameya! These Terms of Service ("Terms") govern your use of dreameya.com and your purchase of our personalized AI-generated movies.
Dreameya is an independently operated digital service based in British Columbia, Canada. By placing an order, you agree to these Terms and acknowledge our Privacy Policy.
Dreameya creates personalized AI-generated movies inspired by your dreams and aspirations.
Dreameya movies are short, personalized AI-generated videos, typically between 30–70 seconds long, depending on the number of dreams and selected options.
You provide photographs, descriptions of your dreams, and creative preferences. We use artificial intelligence to generate scenes that are assembled into a downloadable movie.
Our movies are intended for personal inspiration, visualization, and entertainment. They are artistic interpretations of your dreams, not predictions or guarantees of future outcomes.
You must be at least 18 years old to purchase from Dreameya.
You agree to provide accurate order and contact information and submit only content you are authorized to use.
You may upload photographs of yourself or other adults with their permission. Parents or legal guardians may also submit photographs of their minor children for appropriate family-related dream scenarios, provided they have the necessary legal authority and consent required by applicable law.
Permission to use another person's photograph must include authorization for AI processing and the creation of AI-generated representations of their likeness.
You are responsible for obtaining these permissions and respecting other people's privacy and intellectual property rights.
You must not submit content that is unlawful, sexually exploitative, harassing, defamatory, fraudulent, or otherwise harmful. Prohibited uses include non-consensual impersonation, deceptive deepfakes, and sexualized depictions of minors.
We do not guarantee that all submitted content can be generated. Orders may be rejected if the requested content violates our policies or those of our third-party AI service providers.
Dreameya offers two personalized movie packages:
Standard
Premium
Delivery timelines begin when payment is confirmed and we have the information necessary to produce your movie. We will notify you of material delays.
Prices are displayed in US dollars (USD) unless otherwise stated. The final price, currency, applicable taxes, and any additional charges shown at checkout govern your purchase.
Prices and offerings may change, but changes do not affect orders already accepted.
Payments are handled by Dodo Payments, our Merchant of Record. Dodo Payments handles payment processing, applicable transaction taxes, and purchase invoices or receipts under its applicable terms.
Dreameya is responsible for creating and delivering the personalized products described in your order.
You will have an opportunity to review your order before completing payment. An order is accepted when payment is successfully confirmed and Dreameya accepts the order for fulfillment. We will provide an order confirmation by email.
If we cannot accept or fulfill an order, any applicable refund will be handled in accordance with these Terms and applicable law.
Because every Dreameya movie is created specifically for the customer and production incurs costs, orders are generally non-refundable once production begins, except where required by applicable law or expressly provided in these Terms.
Before production begins
You may request cancellation by contacting us promptly. If production has not begun, we will generally approve the cancellation and arrange a refund.
After production begins
Production begins when our systems start generating personalized content for your paid order.
Once production begins, we generally do not offer discretionary cancellations or refunds for changes of mind, dissatisfaction with artistic choices, or differences between an AI-generated result and your personal expectations.
Problems with your order
Please contact us if:
We will investigate and, where appropriate, correct the problem, regenerate affected content, or arrange a refund. If we cannot deliver the purchased product, we will provide the refund or other remedy required by applicable law.
Refusal or cancellation by Dreameya
We reserve the right to refuse, cancel, or discontinue any order at our discretion, including where submitted content violates these Terms, applicable laws, or our service providers' policies.
We are not required to disclose internal moderation decisions or detailed reasons for refusing an order, except where required by law.
If we cancel an order for reasons unrelated to customer misconduct, we will provide a full refund. If an order is cancelled due to a violation of these Terms, refunds will be considered on a case-by-case basis, taking into account any work already performed and costs incurred.
Your legal rights
Nothing in these Terms limits your rights to refunds, cancellations, chargebacks, or other remedies under applicable consumer protection laws.
Refunds are handled through Dodo Payments in accordance with applicable payment procedures, provider policies, and legal requirements.
Premium includes one round of reasonable revisions to specific scenes in your completed movie.
Revisions may address visual details, appearance, composition, or other aspects of existing scenes.
The included revision does not cover:
Revision requests must be submitted within 14 days of movie delivery. Please provide all requested adjustments together in one message.
Approved revisions will generally be completed within five days after we receive your complete request.
Revisions must remain technically feasible, within the original scope of your order, and consistent with our content requirements.
We may decline out-of-scope requests or offer additional work separately where available.
These limits do not affect your rights if the original product is defective or does not conform to the purchased description, or any other remedies required by law.
Artificial intelligence can produce unexpected details, visual inconsistencies, imperfect facial likenesses, and creative interpretations that differ from your descriptions.
We aim to deliver movies that reasonably reflect your submitted dreams and purchased package, but cannot guarantee perfect visual accuracy, identical likenesses, or particular artistic results.
Dreameya does not guarantee that viewing or using your movie will produce specific personal, financial, professional, or other real-world outcomes.
These limitations do not exclude our responsibility to provide the purchased product or your rights under applicable law.
You retain any rights you hold in the photographs, descriptions, and other materials you upload.
By submitting content, you grant Dreameya permission to use, store, process, adapt, and share it with service providers as reasonably necessary to create and deliver your movie, provide support, and operate the service in accordance with our Privacy Policy.
You may download, keep, and share your completed movie for personal, non-commercial purposes.
Coaches and other professionals may also purchase and create personalized movies for individual clients as part of their paid services, provided they have the necessary permissions to use their clients' photographs and likenesses for AI processing. This limited commercial use does not permit reselling movies as standalone products, redistributing them commercially, or using them in advertising without Dreameya's prior written permission.
AI-generated content may not qualify for copyright protection in every jurisdiction, and similar content may be generated for other customers. We do not guarantee exclusive ownership or uniqueness of generated elements.
Your permission to use the finished movie does not transfer ownership of Dreameya's website, software, branding, or third-party materials.
Any music or other third-party content included in your movie remains subject to applicable rights and licence restrictions.
Completed movies are delivered through a private access link sent to the email address provided with your order.
Access links expire after seven days. You may request a fresh link while your movie remains available.
Your final delivered movie and Premium wallpaper remain available for download for up to 365 days after delivery (the delivery of your revised movie, if you received a Premium revision), unless deleted earlier at your request or as otherwise required or permitted by law.
Uploaded photographs, reference images, generated scenes, intermediate production files, and movie versions replaced by a later version are retained for up to 90 days after delivery and may be deleted earlier when no longer needed. Files needed for an eligible Premium revision may be retained until that revision is completed.
Please download and securely save your movie before the availability period ends. After this period, your movie may be permanently deleted and cannot be recovered.
Certain order and transaction records may be retained longer for legal, accounting, or dispute-resolution purposes, as described in our Privacy Policy.
Dreameya's name, branding, website design, software, and original website materials belong to Dreameya or their respective rights holders.
You may not copy, redistribute, or commercially exploit these materials without authorization.
You must not misuse our service to violate the rights of others, distribute unlawful content, misrepresent AI-generated scenes as authentic evidence, or interfere with our systems.
We may restrict access or decline orders involving prohibited conduct, subject to applicable consumer rights.
We take reasonable care in providing our services, but occasional technical interruptions, third-party service failures, and generation errors may occur.
To the extent permitted by law, Dreameya is not responsible for indirect or consequential losses arising from the use of our service or reliance on AI-generated content.
To the extent permitted by law, our liability arising from an individual order is limited to the amount paid for that order.
These limitations do not apply where prohibited by law and do not restrict mandatory consumer remedies or liability that cannot legally be excluded.
Our Privacy Policy explains how we collect, process, share, and retain personal information, including photographs and other submitted content.
If you have a problem with your order, please contact us so we can investigate and attempt to resolve it fairly.
Nothing in these Terms prevents you from contacting a consumer protection authority, pursuing available legal remedies, participating in a class action, or exercising other rights protected by law.
These Terms are governed by the laws of British Columbia and applicable federal laws of Canada, except where mandatory consumer protection laws in your jurisdiction provide otherwise.
Nothing in these Terms deprives you of rights or remedies that cannot legally be waived.
We may update these Terms to reflect changes to our service, business practices, or legal requirements.
The version applicable when your order is accepted will continue to govern that order unless a change is required by law or you agree otherwise.
The current version will always be available on our website.
At Dreameya, we want everyone to feel welcome and be able to enjoy creating their dream life movie.
We're committed to improving accessibility across our website, using WCAG 2.2 Level AA as our target. Dreameya supports keyboard navigation and assistive technologies, and offers accessibility settings to help you customize your experience.
Select Accessibility in the website footer to enable High contrast, Reduce animations, or Pause looping videos. Your preferences are saved in your browser.
We're continually working to make Dreameya easier to use, and we welcome your feedback.
If you encounter an accessibility issue or need assistance, please use the Contact option below. We'll do our best to help.
For questions, order assistance, cancellations, or refund requests, contact Dreameya at support@dreameya.com.